Refund policy
Rust, Roots & Roaming Return and Refund Policy
Returns
You may request a return within 30 days of delivery. For change-of-mind returns, items must be unused, in the same condition as received, and in their original packaging. Complete sets must be returned with all included pieces.
To request a return, email rustrootsroaming@gmail.com with your order number, the item you wish to return, and the reason. Contact us before mailing anything back. We will provide return authorization and the correct return address.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable for these returns. We recommend using a tracked shipping service and keeping your shipping receipt.
If an item arrives damaged, defective, or incorrect, we will cover any required return shipping and provide instructions.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us promptly if there is a problem. Include your order number and clear photos of the item and packaging so we can review the issue and arrange an appropriate resolution.
Restrictions on unused items and final-sale merchandise do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
Squishy care and use
We do not accept returns for damage caused by use, overstretching, puncturing, cutting, or improper care. Normal wear from use is not an arrival defect. This exclusion does not apply to genuine defects present when the item was received.
Mystery and assorted products
Mystery and assorted products contain the quantity and types of items described in the listing. Colors and styles may vary, and specific assortments are not guaranteed unless expressly stated.
Receiving a different color or style than hoped for is not an incorrect order when the assortment matches the listing. Eligible unused items may still be returned under our standard return terms.
Sets must be returned complete. For example, a three-piece mini dumpling set must include all three mini dumplings and its original packaging.
Final-sale items
Items clearly identified as final sale before purchase are not eligible for change-of-mind returns. We will still assist with items that arrive damaged, defective, or incorrect.
Refunds
After receiving and inspecting your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 15 business days. Your bank or payment provider may require additional time to post the refund.
For approved change-of-mind returns, the refund covers the returned merchandise and applicable taxes, excluding original shipping charges. If a refund is issued because an item arrived damaged, defective, or incorrect, applicable shipping charges will also be addressed as part of the resolution.
This policy does not limit any rights provided by applicable consumer protection laws.
Questions or return requests