Shipping policy
Rust, Roots & Roaming Shipping Policy
Shipping destinations and rates
We currently ship within the United States. Standard shipping is a flat rate of $7.95 per order.
Order processing
Orders are normally packed and shipped within 3–5 business days after payment is received. Business days exclude weekends and holidays.
Processing time is separate from the carrier’s transit time. Any transit estimate shown at checkout begins after the carrier receives your package, unless checkout specifically displays an estimated arrival date that includes processing.
Tracking and delivery
We will send tracking information when your order ships. Tracking may take time to update after a shipping label is created.
Delivery dates are estimates and are not guaranteed. If we become aware of a significant processing delay, we will contact you with an update.
Shipping addresses
Please check your shipping address carefully before submitting your order. If you need a correction, contact us as soon as possible. We cannot guarantee address changes after an order has shipped.
Order issues
If your package is delayed, missing, damaged, or contains an incorrect item, email rustrootsroaming@gmail.com with your order number so we can help. For damaged or incorrect items, please include clear photos of the item and packaging.
Returns and refunds are handled according to our Return and Refund Policy.
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